In the world of business, the clock never moves backward, and you don't want to be left behind as the world moves on without you. When innovation is centered on delighting customers and employees, you can't go wrong. When we work within a continually evolving framework, it's easier to shift gears quickly when it matters. It also affirmed the need to reinvent ourselves proactively - regardless of external circumstances - so we're prepared to meet the changing needs of customers and employees. This challenge encouraged us to change because we had to we were solving a problem in the moment. Since then, we've also seen year-over-year improvement in manager effectiveness. Our annual satisfaction survey results nearly doubled from 2019 to 2020. Based on feedback, we witnessed a material jump in employee satisfaction.
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